How We Handle Your Story: Privacy and Confidentiality at DiCustomSong

A custom song is not like ordering a t-shirt. To write one that actually moves people, we need real information from you. The nickname only your husband uses. The day your father stopped working. The moment your friend showed up when nobody else did. These are the details that turn a generic song into a specific one. They are also the details you would never want to see leaked, screenshotted or used as someone else’s marketing.

We take this seriously. Here is exactly how your story is handled from the moment you send it to us, and what we never do with it.

What We Ask You to Share

When you fill out a brief on our create page, we ask for a story. Usually a paragraph or two. We ask for names, the relationship, the occasion, a few specific memories, the tone, the language and the genre. Some clients give us short, factual briefs. Others write pages, treating the form like a letter. Both work, and both are treated the same way.

The story you send is the raw material for the lyric. Nothing more. We do not collect it for advertising, training datasets, or sharing outside the team that needs it to do the work.

Who Actually Sees Your Brief

Inside DiCustomSong, the people who need access to your story are limited to:

• The lyricist working on your song
• The producer arranging and recording it
• A reviewer who quality-checks the final track before delivery

That is the working chain. Customer support staff have access to order metadata — your name, email, occasion type, delivery date — but do not need to read the emotional details unless you specifically write in with a question requiring it. We keep the circle of people who read your full story as small as possible.

The team operates under a confidentiality understanding. Your story is not shared, screenshotted, posted, or discussed outside the work needed to produce the song.

What We Do Not Do With Your Story

This is the more important list. We do not:

• Post your story, brief or final song publicly without your written permission
• Use your real names in marketing case studies or testimonials
• Share your story with third-party tools beyond what is needed for production
• Sell your data to any external party
• Use your brief to train external AI models that other customers’ songs would draw from
• Identify you publicly as a customer

If we ever mention a song in marketing, we do it as a composite, anonymised example. No real names, no identifiable details, no actual recording snippets unless the customer has given explicit written permission and we have agreed on what gets shown.

How AI Fits In

We are transparent about this. Our process uses AI for the lyric and melody starting point, refined heavily by human music producers. The story you send is used to generate ideas inside our production workflow. It is not posted to public AI services, shared into community forums, or used as a public example.

The final song is shaped by our human producers — mixing, vocal performance, instrumentation, mastering. The story informs the words. It does not leave the production chain.

Data Storage and Retention

Order details and the brief are stored in our internal systems for as long as needed to deliver the song and maintain access to the listening link. The MP3 sits behind a private link with lifetime access, hosted on infrastructure that is not publicly indexed or findable through search engines.

If you want your brief and personal details removed after delivery, write to us on the contact page and we will action it.

What This Means for Sensitive Songs

A lot of the most meaningful songs we produce involve sensitive subject matter. Tribute songs for someone who has passed. Apology songs. Songs for estranged family members. Reconciliation songs. Songs that mention things the rest of the family does not know about.

If your brief is in this category, you can be direct with us. Tell us what is sensitive and what should not appear in the lyric verbatim. Tell us if the song is being made without the recipient knowing. We handle these briefs carefully and treat the surrounding context as confidential as the song itself.

In Practice

Most customers do not think about this until they are halfway through writing the brief and realise they are sharing something personal with strangers. The honest answer is that the strangers on the other side are a small team that has done this enough times to treat the story with care. We are here to build the song, not to talk about it.

If you have a brief that needs extra care, write to us on the contact page before you order on the create page and we will walk through it with you.